- Category: Memoirs
- Published: Friday, 03 June 2016 15:48
- Written by Catpaw
- Hits: 707
See that picture on the right? That's me curled up in a ball saying "go away". I really had a lot to write this week but found myself at sea with Win 10’s spontaneous installations. For some reason, a number of customers found themselves staring at their screens in utter disbelief. Without any prompting, their computers upgraded to 10. One person was in the middle of writing a letter when her screen was replaced with a “now installing” alert. To say she was a bit stressed doesn’t even begin to explain how panicky she became.
The installations went in without too many issues, but that isn’t the point. These customers had decided to wait on installing (and in 2 cases didn’t want to upgrade), and resented the forced update. It took a lot of handholding to settle them into a comfort zone with the new software. It isn’t that big a change, but when you are unprepared for it, it can be a shock.
I don’t use the term handholding dismissively. The forced update stirred up all sorts of resentments and anxieties. One customer, in her late 80s, who was extremely stressed. She thought she’d done something that would destroy one of her connections to the outside world. It took nearly half an hour to convince her she didn’t do anything and her computer was fine. When you don't spend your days working with computers, it's not so easy to figure out what's going on. Today has been the first day free of excited texts, emails and phone calls so fingers crossed.Add a comment