Bitter Grounds - espresso fueled ramblings

Monday, August 21, 2017

Helped a customer setup his shiny new Rogers home wireless phone. It works shockingly well.  The only trick is to make sure it has a clear line of site to a window for best reception. For $10 a month home phone, it's a hell of a deal.  

However.. oh you knew there would be a "but" didn't you....

It took an epic support call with Rogers just to set up call forwarding. You'd think it would be easy ... punch in a few numbers but nope... I was on the line with Rogers from 12:34pm to 1:57pm. Rogers kept giving all these instructions to set it up which didn't work... that was after being transfered 3 times by tech support because NO DEPARTMENT WANTED TO TAKE RESPONSIBILITY FOR THE WIRELESS HOME SUPPORT <-- Rogers please note the shouting. You think I was irritated? Good thing you couldn't hear my customer, poor sod.  He gave up in utter dispair. After much tooing and froing with Rogers, we finally found the correct numbers to punch in. Here they are:

 

*21*yourphonenumber# <-- note the ** and the #. It's important you use the # at the end or you'll never get it work. To stop the service punch in #21# <-- # on both sides. That's it. You'd think Rogers would have that written down on a piece of paper somewhere....

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“We are stuck with technology when what we really want is just stuff that works.”

 ― Douglas Adams, The Salmon of Doubt

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