Bitter Grounds - espresso fueled ramblings

Monday, December 18, 2017

I’ve been plagued with an irritating issue over the past few weeks.  Windows 10 store wouldn’t download / install new apps or updates. Deleting the updates, rebooting didn’t do a bit of good. 

In the past all it took was to fire up CMD in Admin and type in the following commands:

net stop wuauserv

cd %systemroot%

ren SoftwareDistribution SoftwareDistribution.old

net start wuauserv

And Bob’s your Uncle. Fire up the store and everything is supposed to work. However, a glitch cropped up that prevented Windows Update Service from shutting down. I worked through about 4 possible fixes, each increasingly invasive and complex, none of which worked.  They all tripped over WUAUSERV failing to halt.

This morning I was struck by a blindingly obvious solution. The culprit was my antivirus program, not windows. I use AVAST, so I disabled it and ran the CMD commands. In under 5 min, Windows 10 store was downloading all previous updates and installed new apps with no issues. I restarted AVAST, went back to the store and it still worked.

So, there you have it, problem solved.  However, I have to stress disabling your antivirus for any amount of time is a risk. I’d advice you to disable your internet connection first, then disable your antivirus and run the CMD commands. Restart your Internet and then start the store.


Reader RON D wrote in with the following alternate fix:

Another way to do it is as follows --
From a command prompt, run "sc queryex wuauserv"
Look for the part where it says "PID: {number}" .. that is the process ID of wuauserv.
Then use pskill, or task manager, to terminate the process. :-)
Apologies to Ron D for not having this in the comments section, but I was mid stream in switching to a new comment field so he was lost in the switch over.  Thanks for sending in this fix.
Text Size

“We are stuck with technology when what we really want is just stuff that works.”

 ― Douglas Adams, The Salmon of Doubt

Your financial help = more content.

You can support Bitter Grounds either through Paypal or Patreon.

One time donation via PAYPAL:

Hit the big orange button to subscribe via PATREON  



Follow Us