I’ve been plagued by an irritating problem for the past 2 weeks. After a Win 10 update, the mouse scrolling was disabled. I did a deep dive into settings and couldn’t figure out why a second HID device kept popping up. No new mouse had been purchased or installed but there it was.  

Screen capture of mouse drivers installed

Hey, where did the second mouse come from?

No matter how many times it was uninstalled, the driver popped right back.  When the second driver auto installed, the scroll feature stopped working. I upgraded the driver, installed new ones and nothing. In a fit of desperation I decided to disable it to see if that helped. Bingo – the scroll feature worked.  So, if you’ve hit the end of the line with ideas, give this a try:

Hold the Win key down and press X to open a quick access menu and click Device Manager 

Screen capture of a menu

Double click on Mice and other pointing devices. If there are two mouse drivers, right click on the second entry and choose Disable device. Wait a couple of seconds and then test the scroll feature. It should work. 

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